Booking & cancellation policy
Flexible, transparent, no hidden fees
Booking
- Send a request via the website, hotline or Zalo. We call back within 15 minutes during office hours.
- Prices include fuel, driver, tolls and parking for the agreed itinerary.
- Multi-day trips or 29+ seat coaches may require a 20–30% deposit by bank transfer after confirmation.
Rescheduling
Free of charge with at least 24 hours notice, subject to availability.
Cancellation
| Cancelled | Fee |
|---|---|
| More than 72 hours before | Free, full deposit refund |
| 24–72 hours before | 30% of deposit |
| Less than 24 hours | 100% of deposit |
Natural disasters, storms or road closures: free cancellation or rescheduling.